Legal Policies

Terms of Service

Last Updated: January 1, 2023

1. Agreement to Terms

By accessing or using Kreative creations Digital Agency's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Use License

Permission is granted to temporarily use kreative creations's services for personal or business purposes. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials;
• Use the materials for any commercial purpose or for any public display;
• Attempt to reverse engineer any software contained on kreative creations's website;
• Remove any copyright or other proprietary notations from the materials; or
• Transfer the materials to another person or "mirror" the materials on any other server.

3. Services and Payments

Our digital marketing services are described on our website. All fees are payable in instalments of 60-40 or in full unless otherwise agreed in writing. We reserve the right to modify our services and pricing structure at any time.

4. User Content

You retain all rights to any content you submit, post or display on or through our services. By submitting content, you grant Kreative creations a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of providing our services.

5. Limitations

In no event shall Kreative creations or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Kreative creations's website.

6. Revisions and Errata

The materials appearing on kreative creations's website could include technical, typographical, or photographic errors. Kreative creations does not warrant that any of the materials on its website are accurate, complete, or current.

7. Termination

We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Kenya and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Privacy Policy

Last Updated: september 20, 2025

At Kreative creations, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website, products, and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

4. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including:

• The right to request access to your personal data
• The right to request correction of your personal data
• The right to request erasure of your personal data
• The right to object to processing of your personal data
• The right to request restriction of processing your personal data
• The right to request transfer of your personal data
• The right to withdraw consent

Data Processing Agreement

1. Processing of Personal Data

Kreative creations will process personal data only on documented instructions from the client, including with regard to transfers of personal data to a third country or an international organization, unless required to do so by applicable law.

2. Confidentiality

Kreative Creations ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

3. Security of Processing

Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, NexusWave shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

4. Subprocessing

Kreative creations shall not engage another processor without prior specific or general written authorization of the client. In the case of general written authorization, NexusWave shall inform the client of any intended changes concerning the addition or replacement of other processors.

5. Data Subject Rights

Kreative creations shall assist the client by appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the client's obligation to respond to requests for exercising the data subject's rights.

Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

2. How We Use Cookies

We use cookies to improve your experience on our site, including:

• Keeping you signed in
• Understanding how you use our site
• Providing relevant advertising
• Improving site functionality

3. Types of Cookies We Use

Our website uses the following types of cookies:

• Essential cookies - These are necessary for the website to function properly
• Analytical/performance cookies - These allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality cookies - These are used to recognize you when you return to our website
• Targeting cookies - These record your visit to our website, the pages you have visited and the links you have followed

4. Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Contact Information

If you have any questions about these Terms of Service or Privacy Policy, please contact us at:

For data protection inquiries, please contact our Data Protection Officer at dpo@kreativecreations.co.ke.